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Everything you need to know

Terms & Conditions

Payment Terms:

– Full balance of payment is required 35 days prior to clients’ arrival.
– A confirmation voucher will be issued only on receipt of 100% payment of booking. Africa Eco Adventures Ltd may at its discretion not honor a booking if payment has not been received within 35 days from the arrival date.
– In the event of an increase in taxes, levies and any other statutory charges, or any other input costs, we reserve the right to make amendments to the rates accordingly.
– Maasai Mara Game Reserve Fee costs are corrected at time of print and may change without prior notice.

Cancellation/Amendment and Reduction in Number Policy:

– Between 40 and 35 days prior to date of stay 20% of the total cost will be charged.
– Between 34 and 15 days prior to date of stay 50% of the total cost will be charged.
– Between 14 and a No Show, 100% of the total cost will be charged.

Late Departure Policy:

– Check-out time is 10 am, regardless of the time of arrival.
– Late departures after 12.00 will be charged at $120 per adult and $60 per child. This will include lunch if required.

Insurances:

– All guests should take out comprehensive insurance cover when paying their confirmation deposit, to cover them for cancellation, curtailment, medical expenses, personal baggage,
emergency evacuation back home and money.

Hot Air

Child Policy

3-11 yrs is considered a child. Above 12 yrs is considered an adult.
All children flying have to be accompanied by an adult. We do not fly children under 3 yrs of age.

Terms & conditions

Booking release period: 45 days

Payment Terms

• Once you have checked availability, please send a booking voucher to our reservations office in writing to reservations@maraballooning.com .
• Provisional booking made via email should be released automatically within 2 weeks.
• 50% deposit and a written booking voucher is required to confirm a booking.
• Remaining balance of 50% should be made strictly 30 days before the flight date.
• A confirmation voucher is issued only when 100% of the payment has been received.
• Any amendments or cancellations will be required in form of vouchers too.
• Last minute booking done direct at Mara base in cash unless prior arrangement.
• In the event of increase in VAT, Training Levy, Service charge, adverse cost or exchange rate increase we reserve the right to adjust all contract rates accordingly with immediate effect.

Cancellation/ No show on prepaid flights

• 45-30 days: 25% of the rate.
• 30-15 days: 50% of the rate.
• Under 14 days -: 100% of the rate.

Insurances:

– All guests should take out comprehensive insurance cover when paying their confirmation deposit, to cover them for cancellation, curtailment, medical expenses, personal baggage,
emergency evacuation back home and money.

Ride Mara – On page 21 of the attached rates.

Cliff Boat

Child Policy

Under 10 years not allowed.
10 -12 years is considered a child. Above 12 years is considered & charged as an adult.

Terms & conditions

Booking release period: 45 days

Payment Terms

• Once you have checked availability, please send a booking voucher to our reservations office in writing to res@cliffboatsafaris.com & safaris@cliffboatsafaris.com
• Provisional booking made via email should be released automatically within 2 weeks.
• 50% deposit and a written booking voucher is required to confirm a booking.
• Remaining balance of 50% should be made strictly 30 days before the boat ride date.
• A confirmation service voucher is issued only when 100% of the payment has been received.
• Any amendments or cancellations will be required in form of vouchers too.
• Last minute bookings to be done directly at Lake Nakuru base and payments directly, unless prior arrangements are in place.
• Lake Nakuru National Park fees is applicable for clients staying outside the park and payable directly. The rates are correct at time of print and may change without prior notice.
• In the event of increase in VAT, Training Levy, Service charge, adverse cost or exchange rate increase, Cliff Boat Safaris reserve the right to adjust all contract rates accordingly with immediate effect.

Cancellation/ No show on prepaid rides

• 45-30 days: 25% of the rate
• 30-22 days: 50% of the rate
• Under 21 days: 100% of the rate.

Insurances:

• All guests should take out comprehensive insurance cover when paying their confirmation deposit, to cover them for cancellation, curtailment, medical expenses, personal baggage, emergency evacuation back home and money.

Privacy Policy

Your privacy is important to us. It is Wilder Group’s policy to respect your privacy regarding any information we may collect from you across our website, https://wilder-group.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 13 December 2022.

Stays & Experience

Stays & Experience

We believe in living on the wilder side of life, offering a range of luxury lodges and experiences.

About Us

About Us

Our story begins in 2000 when the Wilder Group, then known as the Africa Eco Wilderness Group, was founded.

Wilder Group
"Outstanding place and the kindest staff. It was our last stop in Kenya and the experience was impressive, from the food to the guide, everything was great. The tent was always perfect, their morning call coffee and tea is amazing, food is delicious and staff always keep an eye on your needs. Also Joseph the guide was great."
Fernando de Celis Sánchez
"Ilkeliani is incredible. We found it hard to decide where to stay in the Mara but our guide gave us great recommendations. Not only is Ilkeliani conveniently located in the middle of the park, it is also easily accessible by the main roads of Nairobi."
Jasmine Gupta
"This is hands down the most incredible place I've ever stayed (and I've been all over). The location is stunning, the staff are the kindest and most thoughtful, food is delicious, drinks are fabulous, game drives and boat safari are nothing short of epic, pool and spa are spectacular, the setting is one of a kind...The Cliff a quiet, calm escape from the world and no detail is overlooked. I've rarely been as sad to leave a place as I was this morning, and already thinking about my return trip. Can't recommend highly enough!"
Devon Urell